POSITION DESCRIPTION AND COMPETENCY EVALUATION

 

TITLE: 

GALLEY TECHNICIAN

DEPARTMENT:

FOOD SERVICE

REPORTS TO:

FOOD SERVICES SUPERVISOR

                                   

 

q   ANNUAL

q   90 DAY

q    90 DAY TRANSFER

q    FOLLOW-UP

PROBATION

 

 

REVIEWED/APPROVED/DATE:

   

 

UPDATED:12/04,12/05,12/06,12/07,12/08,1/09,12/10,1/11,1/12,1/13,1/14_

UPDATED: 7/11/14____________________________________________

 

 

 

 

BASIC PURPOSE:

 

Visits patients for meal selections using an I pad.  Assists the dietitians in assuring the physician’s orders are followed with regard to dietary treatment.  Maintains sanitation of equipment and galleys.  Assists nursing staff with patient meal distribution.

 

 

QUALIFICATIONS:

1.

High school graduate or equivalent required.

2.

Minimum of one year hospital food service experience preferred.

3.

Knowledge of all diets preferred.

4.

Ability to deal with patients on a one-to-one basis.

5.

Knowledge of hospital kitchen preferred.

6.

Must be able to follow written and verbal instructions.

7.

Must attend class at Health Department and obtain Food Handlers card at the first class following hire date.

8.

Ability to use a computer required.

9.

Ability to lift / push 50 pounds.

10.

Must achieve 95% accuracy in menus modification within 8 months or 64 days of early galley tech work.

11.

Must obtain meal selections for at least 70% of patients.

 

ESSENTIAL FUNCTIONS FOR GALLEY TECNICIAN

 

 

THIS DESCRIPTION DOES NOT STATE OR IMPLY THAT THE DUTIES, ESSENTIAL FUNCTIONS, AND JOB REQUIREMENTS ARE THE ONLY PARAMETERS FOR THIS POSITION.  ASSOCIATES ARE REQUIRED TO FOLLOW JOB-RELATED INSTRUCTION AND PERFORM OTHER JOB RELATED ACTIVITIES REQUESTED BY THEIR SUPERVISOR.

 

ALL REQUIREMENTS ARE SUBJECT TO POSSIBLE MODIFICATION IN ORDER TO PROVIDE A REASONABLE ACCOMMODATION TO INDIVIDUALS WITH PHYSICAL OR MENTAL DISABILITIES AS DEFINED BY THE AMERICANS WITH DISABILITIES ACT.  SOME REQUIREMENTS MAY EXCLUDE INDIVIDUALS WHO POSE A DIRECT THREAT OR SIGNIFICANT TO THE HEALTH AND SAFETY OF THEMSELVES, THE PATIENTS, OR OTHER ASSOCIATES.

 

BASIC FUNCTIONS:

1.

Provides one-on-one assistance to about 60 UHC in-patients to make menu selections for the following day within any diet restriction imposed with an Ipad.

2.

Reviews each patient’s menu selector for adherence to any dietary restrictions.

3.

Delivers and picks up trays and menus to patients.

4.

Maintains cleanliness of all galleys in area of coverage, typically two.

 

 

PHYSICAL REQUIREMENTS:

1.

Hearing within normal range required.

2.

Must have ability to push / pull 50 pounds and loaded food carts.

3.

Visual acuity must be unimpaired.

4.

Frequent walking to deliver trays and menus to each patient and then a return trip to retrieve them.

5.

Must be able to read and write legibly in English.

 

MENTAL REQUIREMENTS:

1.

Must be able to use computer and learn food service software.

2.

Must have the ability to perform concentrated mental activity involving special diets and for organizing the work.

3.

Must have the ability to work successfully when workloads vary.

4.

Must have the ability to make sound, judgments based on basics of nutrition therapy.

5.

Must have simple math skills to modify menus for fluid restrictions.

6.

Must display a positive attitude and deal tactfully with patients and associates.

7.

Must be able to work weekends and holidays, and all shifts.

 

ENVIRONMENTAL CONDITIONS  (POTENTIAL FOR):

1.

Some exposure to heat and humidity.

2.

Potential burns from retherm cart.

 

EQUIPMENT USED:  This must be considered only a representative, partial list, since equipment changes may occur at any time.

Copier

Pencil Sharpener

Cardex File

Coffee Maker

Microwave

Computer (HBO  & CBord Software)

Oven

Toaster

Transtronic Cart

iPad

Dishwasher

 

 

 

 

 

 

 

DIRECTIONS:  Use the keys designated for Assessment, Learning, and Achievement sections.  More than one item may be used per section.  Prior to working in department, please complete self- assessment portion and return to manager.  Date and signature indicates independent/satisfactory performance.  Asterisks (*) indicate critical criteria for job title competency.  (OPTIONAL) Assessment/level key of 3 or 4 Required.

ASSESSMENT/LEVEL KEY

LEARNING/VALIDATION

METHOD KEY

EVALUATION KEY

1

INADEQUATE KNOWLEDGE/ PERFORMS INCOMPETENTLY

D

DEMONSTRATION

D

DEMONSTRATION

2

NEEDS REVIEW/PERFORMS W/DIRECT SUPERVISION

H

HANDOUT

T

KNOWLEDGE ASSESSMENT TEST

3

STATE W/ASSISTANCE/PERFORMS W/ASSISTANCE

L

LECTURE

 

 

4

STATE INDEPENDENTLY/PERFORMS COMPETENTLY & INDEPENDENTLY

E

EXPERIENCE

 

 

NA

NOT APPLICABLE FOR ASSOCIATE

V

VIDEO

 

 

 

 

SLM

SELF LEARNING MODULE

 

 

 

 

O

OBSERVE

 

 

 

 

C

COGNITION

 

 

 

 

 

 

 

 

 

 

 

 

ORGANIZATIONAL STANDARDS

 

 

 

CRITERIA

 

SELF

ASSESS-MENT

 

EVALUATOR

 

LEARNING/ VALIDATION METHOD

 

DATE/

SIGNATURE

1.

Participates in educational programs to meet mandatory requirements and identified needs with regard to job and personal growth.

 

 

 

 

 

 

 

 

2.

Follows through with suggestions from supervisor or self-assessment to meet identified needs with regard to job and personal growth.

 

 

 

 

 

 

 

 

3.

Attends departmental meetings and/or documents review of meeting minutes.

 

 

 

 

 

 

 

 

4.

Participates in performance improvement (i.e. follows established work systems, identifies deviations or deficiencies in standards/systems and communicates problems to supervisor or manager, etc.)

 

 

 

 

 

 

 

 

5.

Works with managers and Associates to develop/attain quarterly objectives/product teams.

 

 

 

 

 

 

 

 

6.

Attends and participates in educational classes and on the job training as directed by the manager.

 

 

 

 

 

 

 

 

7.

Adheres to United Hospital Center and department policies and procedures.

 

 

 

 

 

 

 

 

8.

Maintains confidentiality according to policy when interacting with patients, physicians, families, co-workers and the public.

 

 

 

 

 

 

 

 

9.

          Is polite and respectful when communicating with staff, physicians, patients, and families.  Approaches interpersonal relations in a positive manner.

 

 

 

 

 

 

 

 

10.

Complies with Patient’s Rights and Responsibilities.

 

 

 

 

 

 

 

 

11.

United Hospital Center promotes an attitude of compliance and has established a culture that Fosters the prevention, detection and resolution of instances of misconduct.  In furtherance thereof, Associate shall cooperate with United Hospital Center’s corporate compliance program during his/her employment.

 

 

 

 

12.

Is familiar with and demonstrates knowledge of the procedure to report and/or document unsafe/hazardous conditions, incidents, and defective equipment in compliance with Incident Reporting and Safe Medical Device.

 

 

 

 

 

 

 

 

13.

Able to illustrate role/responsibility of department according to Emergency Preparedness Plan.

 

 

 

 

 

 

 

 

14.

Follows established safety standards and precautions, (i.e. hazard communication, blood borne pathogens, universal precautions, infection control, electrical and fire, etc.)

 

 

 

 

 

 

 

 

15.

Locates Material Safety Data Sheets (MSDS) and explains/understands its purpose.

 

 

 

 

 

 

 

 

16.

Reports to work as scheduled and notifies department when unable to work per UHC policy and procedures.

 

 

 

 

 

 

 

 

17.

Demonstrates flexibility to meet the needs of departmental or hospital in regard to changes in work volume, planned change, scheduling changes and emergency call-back (i.e. weather, disaster).

 

 

 

 

 

 

 

 

18.

Completes assignments within established time plan.

 

 

 

 

 

 

 

 

19.

Uses hospital communication system (fax, beeper, telephone, duplicating equipment, pneumatic tube system and computer) in accordance with hospital standards.

 

 

 

 

 

 

 

 

20.

Demonstrates knowledge of the procedures to utilize Complaint Management/Lost Items policy/procedure as a tool to address customer satisfaction.

 

 

 

 

 

 

 

 

21.               

Completes PPD skin test, either one step or two steps, as required.

 

 

 

 

 

 

 

 

22.               

Clinical associates who have had Hepatitis B Vaccine, have had Hepatitis B titer.

 

 

 

 

 

 

 

 

23.               

If titer was negative, associate has communicated with Associate Health Coordinator regarding further vaccination.

 

 

 

 

 

 

 

 

24.

Associates who have not had Hepatitis B vaccination but who are working in clinical areas, either on hire or on transfer, have started Hepatitis B vaccination or signed declination.

 

 

 

 

 

 

 

 

 


 

JOB PERFORMANCE STANDARDS FOR GALLEY TECHNICIAN

IN COLLABORATION WITH THE PATIENT, FAMILY AND HEALTH CARE TEAM, THE GALLEY TECHNICIAN IN THE  FOOD SERVICE DEPARTMENT WILL PROVIDE SERVICE TO THE FOLLOWING WORK SYSTEMS:

 

 

STANDARD/CRITERIA

 

SELF

ASSESS-MENT

 

EVALUATOR

 

LEARNING/

VALIDATION

METHOD

 

DATE/

SIGNATURE

I.

SANITATION / INFECTION CONTROL

 

 

 

 

 

 

 

 

 

A.

Provides sanitary conditions as outlined in the department Infection Control                      Policy, i.e., hand washing and hair covers.

 

 

 

 

 

B.

Fulfills daily cleaning duties as defined in daily job descriptions and weekly cleaning schedules.

 

 

 

 

 

C.

Assures dishes are properly cleaned and sanitized when working evening position.  Follows dish room work system.

 

 

 

 

  II.

SAFETY

 

 

 

 

 

A.

Machinery: Demonstrates proper handling and operation of machinery   according to machinery operation manual to include:   Retermalization Cart, Toaster, Pulper, Coffee maker, Microwave Oven, , Computer, Dish machine, Phone system, compactors,

Ipad, thermometer.

 

 

 

 

 

B.

Chemical: Uses and handles chemicals according to present vendor’s Chemical Instructions.

 

 

 

 

 

C.

Lifting: Uses proper lifting techniques as described in department policy book.

 

 

 

 

 

D.

Practices safe work behavior - mops up spills, reports broken equipment, wears proper foot wear.

 

 

 

 

III.

 

SERVICE

 

 

 

 

 

A.

QUALITY

 

 

 

 

 

 

1.

Provides customers with quality product as outlined in department customer service standards.

 

 

 

 

 

B.

Accuracy:

 

 

 

 

 

 

1.

Performs duties accurately and consistently according to job description.                 

 

 

 

 

 

 

2

Serves food according to established portions.

 

 

 

 

 

C.

Speed: Regulates speed of work within the realm of safety to get work done on time.

 

 

 

 

 

D.

Follows guidelines and par levels when stocking gallies.

 

 

 

 

IV.

QUALITY IMPROVEMENT

 

 

 

 

 

A.

INNOVATION

 

 

 

 

 

 

1.

Offers suggestions at least once per month.

 

 

 

 

 

 

2.

Applies professional judgment within realm of job as defined by the appropriateness of action taken to situation presented.

 

 

 

 

 

 

3.

Assists in orienting new associates, utilizing handbook and job description.

 

 

 

 

V.

DIETS / MENUS

 

 

 

 

 

A.

Reviews each patient’s meal selections assuring a balanced diet                             (protein, starch, vegetable and fruit) is chosen at each meal.

 

 

 

 

 

B.

Follows guidelines of Fluid Restriction Policy.

 

 

 

 

 

C.

Assure patient meal selections follow established guidelines in Galley Tech Handbook for diets with a specific modification such as low potassium/low protein.

 

 

 

 

 

D.

Follows guidelines for handling special food requests for patients per the  

Galley Tech Handbook.

 

 

 

 

 

E.

Assembles trays for new patients or diet changes following guidelines in

Galley Tech Handbook.

 

 

 

 

 

F.

Modifies meal selections of patients in CC, 7N, 6N, 4N,7C, and 4S

  per unit restrictions as outlined in the Galley Technician’s Handbook.

 

 

 

 

 

G.

Visits patients on CL, FL, and Puree diets for beverage preference.

 

 

 

 

 

H.

Visits patients to obtain meal selections on the IPad.

 

 

 

 

 

I.

Completes CBord Competency and HBOC.

 

 

 

 

VI.

COMMUNICATON

 

 

 

 

 

A.

Completes CBORD card file information.

 

 

 

 

 

B.

Update CBORD info for between meal feedings and food preferences per guidelines in Galley Technician’s Handbook.

 

 

 

 

 

C.

Completes special request form using items available on the cafeteria menu or generally available items.  Uses discretion when allowing special requests.

 

 

 

 

 

D.

Distributes surveys to all patients excluding CL, FL and Puree, the third                            Wednesday of each month.

 

 

 

 

 

E.

Utilizes the appropriate abbreviations on menus and special request sheet as listed in the Galley Technician’s Handbook.

 

 

 

 

 

F.

Uses tray ticket notes for appropriate directions, i.e., “Leave In”, “Fluid Restriction”,  “Calorie Count”, “Send as Marked” etc.

 

 

 

 

 

G.

Maintains a polite, helpful, professional manner at all times.

 

 

 

 

 

H.

Writes notes for the following day’s Galley Technician in Caro File.  Notes include beverage preferences, allergies, leave in diet orders, transfers, etc.

 

 

 

 

 

I.

Utilizes proper writing utensil on menus per the Galley Technician’s Handbook.  Use red pen on calorie menus.

 

 

 

 

 

J.

Demonstrates the knowledge and skills necessary to communicate to the

  infant, pediatric, adolescent, adult, geriatric patient per the established age-specific education/ standard.

 

 

 

 

 

 

 

 

q   Meets Overall Performance Standards

 

q   Does Not Meet Overall Performance Standards

 

 

  The undersigned acknowledge the successful completion of the criteria listed above.

 

 

 

ASSOCIATE SIGNATURE:

 

DATE:

 

EVALUATOR SIGNATURE:

 

DATE:

 

DEPT.  MANAGER SIGNATURE:

 

DATE:

 

IEP

INDIVIDUALIZED EDUCATION PLAN

 

 

NAME:

 

DEPT:

 

TITLE:

 

DATE INITIATED:

OUTCOMES:                                                                                                                                                                                                                                                                                                                                                                                                                                                

         

                                 

 

PLAN: (DEVELOPED BY MANAGER, ASSOCIATE, PRECEPTOR)

 

 

LEARNING NEEDS

 

METHODS/RESOURCES

 

INSTRUCTOR

IEP DUE DATE

COMPLETED

YES  NO

IMPROVED

YES  NO

 

1,

2,

3,

4,

5,

6.

7.

 

 

 

 

 

 

 

1.  CLINICAL                                                                                        

 

A. IV Therapy

1.  Piggy Backs

         2.  Adaptors

         3.  PCA Pumps

         4.  IV Pumps

         5.  Use of CADD Pumps

         6.  Use of AIM Pumps

         7.  Blood Transfusion

 

B. Medication Administration

1.  Drug Side Effects

2.  Suspected Drug Reaction

3.  Chemotherapy Administration

4.  Proper Procedure

 

C. Cardiopulmonary

1.  Vent Care

2.  Neonatal Vent Care

3. ABG’s

4.  Breath Sounds

5.  Aerosol Treatments

6.  Chest Physiotherapy

7.  EKG Skills

 

D. Age Specific Competencies

 

E. Growth & Development

 

F. Oncology Related Competencies

 

G. Neurology Related Competencies

 

H. Orthopedic Related Competencies

1.  Cast Care

 

I.      Emergency Related Competencies

 

 

J.     Cardiac Related Competencies

1.   Code Blue

2.  Arrhythmia

3.  Dysrhythmia

4. ACLS

5.  External Pacing

6.  Pulse

7.  BCLS

8.  CPR

 

K.     Maternal/Child/Obstetrical Related Competencies

1.  Electric Breast Pumps

 

L.     Surgical Related Competencies

 

M.    Pediatric Related Competencies

 

N.     Med/Surg Related Competencies

1.  Suction

2.  Ostomy/Ostomy Care

3.  Bladder Care

 

O.     Dialysis Related Competencies

 

P.     Patient Education

 

Q.     Clinical Practice Skills

 

R.     Assessment Skills

 

S.     Diet Knowledge

 

T.     Transferring A Patient

 

U.     Complete Shift Assignments

 

V.     Ability to Take Solo Call

     

      W.        UTCC Competencies

  1.  __________________      2, __________________                                                                                     3.  __________________      4.   _________________                                            

 

2.  GENERAL

 

A.    Policy Review

B.    Train with Preceptor

C.     Cross Training of Department Duties

D.    On-the -Job Training to Become Proficient

E.    Time Management

F.    Give Suggestions

G.    MSDS Book

H.    Cleaning

I.     Proper Telephone Skills

J.    KRA’s

K..   Telephone System

L.    Fire-RACE Knowledge

M.   Emergency Preparedness Awareness

N.    Customer Service/Relations

O.   ORGANIZATIONAL SKILLS 

 

3.  COMMUNICATIONS

 

A.    Dealing w/Sensitive Patients

B.    Dealing w/Physicians

C.    Dealing w/Families

D.    Dealing w/Other Staff

E.    Dealing w/Other Departments

F.    Attitude

G.    Communicate Appropriately w/Supervisor

H.    CC & You

 

4.   COMPUTER SKILLS

 

5.    GENERAL EQUIPMENT

 

6.    ATTENDANCE

  A.   Attendance

  B.   Meetings

 

7.  UHC UNIVERSITY/EDUCATION

 

8.  MISCELLANEOUS

 

ASSOCIATE:

 

DATE:

 

MANAGER:

 

DATE:

 

PRECEPTOR:

 

DATE: